Friends and Family Communications

Inmate Mail (Personal / Non-Legal)

  • Effective May 22, 2023, inmate mail is processed by a third party and delivered digitally through inmate tablets. For inmates that do not have access to a tablet, mail will be provided on paper.
  • All mailed correspondence must be addressed to the inmate's full name and ID number.
    • Example:
    • Riverside Regional Jail VA
      John Doe #12345
      P.O. Box 247
      Phoenix, MD 21131

Inmate Phone Calls

  • ICSolutions is the current vendor for inmate phone services.
  • Inmates are afforded free calls at the time of incarceration and 2 free calls per week.
  • Inmates in regular housing areas may make collect calls or debit calls.
  • There are two (2) types of debit calls:
    • Prepaid Phone Account: This prepaid account enables the inmate to call your phone number using funds that you have deposited in the account. For more information and to set up an account, click here.
    • Inmate Debit Account: The inmate is able to purchase phone time with commissary funds to make debit calls directly. Friends and family can also purchase debit phone time through this link.
  • Many phone companies do not allow collect calls to cell phones. Debit calling using the methods above is the only way for the inmate to call you if your cell phone cannot receive collect calls.
  • Should you have further questions about receiving and blocking phone calls, rates, or technical issues, please call ICSolutions customer care at 888-506-8407.

Internet Visitation

  • ICSolutions is the current vendor for inmate tablet services, which includes internet visitation, text messaging, and photo sharing.
  • This system is monitored by jail personnel. Any violations of the rules may result in a temporary suspension, a permanent ban, and possibly criminal charges for you and/or the inmate.
  • In order to visit remotely, please follow the steps below:
  • If you have technical issues, please call 888-646-9437.
  • If you would like to add money to an inmate's tablet, or send secure messages or pictures, Click here for the Getting Out Portal

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